Delivery and Returns

Delivery & Returns for EU Customers
Delivery Information
Enjoy free Standard Delivery to all EU destinations.
All orders are processed at our Distribution Centre located in Poland.
Orders placed before 12:00 p.m. (GMT) from Monday to Friday are typically dispatched the same day. During holidays or busy periods, processing times may extend up to 2-3 business days. Once your order is shipped, we’ll send you a confirmation email containing tracking details.
Shipments are managed by UPS Express.
Tracking Your Shipment
When your order is on its way, you’ll receive an email with a tracking number and a link to follow your shipment’s journey. Deliveries are made Monday to Friday during standard working hours and require a signature upon arrival.
Returns & Exchanges
You have 14 days from the delivery date to arrange a return or exchange.
To ensure eligibility, all items must be in new condition, unopened, and include all original seals and packaging. Items not meeting these criteria will not qualify for a refund or exchange.
Returns can be sent to the following address:
Pestar Sp. z o.o.
ul. Iwaszkiewicza 15,
83-200 Starogard Gdański
NIP: 592-22-60-137
Regon: 221783577
We suggest using a postal service with tracking or a signed-for option and retaining your proof of postage. Once your return is received, we’ll notify you within 1-2 business days to confirm it has been processed.